00 / Help & support

We are a real team. Reach out.

Browse common topics, send a message, or get in touch for anything that is not covered below.

01 / Common topics

Where would you like to start?

Bookings and payments

Track or change a booking, get an invoice, or ask about a refund.

Send a message

Account and data

Update your details, change your password, or close your account.

Send a message

Provider partnership

Apply to join SURV as a verified provider, or ask about our terms.

For providers

02 / Frequently asked

Quick answers.

We check trade licence, insurance, work history, and customer references before activation. Providers stay on the platform only while ratings and complaint rates remain in healthy ranges.

03 / Still need help

Send us a message.

Our support team replies within one business day.